Shipping
At love. not war., shipping is as important to us as the materials we use to make our products. We ensure all our partners are as ‘green’ as possible to ensure the entire process, from you purchasing on our website to your love. not war. arriving at home, doesn't cost the earth.
How much does shipping cost?
Shipping prices depend on where you are. Once shipped, you should receive your order within 3-5 working days. Please note, that there may also be additional duties, fees, or taxes outside the EU and US issued by your country which we have no control over.
UK: Free shipping for orders above £30.00
US: Free shipping for orders above $30.00
Rest of the world: £20
Will my product be delivered in discreet packaging?
All love. not war. products are delivered in completely discreet packaging with no clue as to what is within the package.
Where do you deliver?
Wherever you are in the world, we want you to have sex that doesn’t cost the earth. We currently ship to the UK, Europe and the USA. However we’re always adding more markets to the list, so please get in touch with us at hello@l-n-w.com and we can see if it’s possible to ship to you too.
How long will it take for me to receive my order?
Once shipped, you should receive your order within 5 working days. Please note, that there may also be additional duties, fees, or taxes outside the EU and US issued by your country which we have no control over.
Returns
If you’ve changed your mind about your purchase, you can return it for a refund (excluding shipping costs) within 30 days as long as it has not been removed from its packaging. Please reach out to us at hello@l-n-w.com for more info.
If your product is unfortunately not working, check out our FAQ section for some troubleshooting tips or get in touch with us at hello@l-n-w.com.
How can I return my malfunctioning product?
If you find that your product isn’t working, first have a look at our troubleshooting section and if none of those tips work, get in touch with us at hello@l-n-w.com.
I don’t have my receipt anymore, can I still return my toy?
Check your email as your order confirmation is all we need for returns. If you no longer have your order confirmation, then contact us at hello@l-n-w.com with the email address you used for purchase and we will see if we can help.
